Product Return Policy
Customers are allowed 60 days from the date of the initial purchase. Customer is also responsible for any fees incurred for the shipment of the returned product and to insure the package includes full replacement value of the contents received. Refunds will be issued back to the credit card that was used to make the original purchase (minus shipping and handling costs). We reserve the right to charge a $75 restocking fee on all returns. Orders that contain Gift Cards are not returnable and non refundable. There are no refunds for the video on demand series.
“On Hold” Policy
If you are concerned about CME approval for your order, place your order on “hold” and click here to email us.
We are glad to hold your order, and ship once approved. We need to hear from you within 24 hours of placing your order to have a valid “on hold” status. Any order that is greater than 24 hours and we have not heard from you, we will process. If your order needs to be cancelled we will be happy to issue a refund minus 6% credit card processing fee.
Conference Cancellation Policy
Written cancellations received 30 or more days in advance of the conference start date will be eligible for a full refund of the registration fee paid. Cancellations received less than 30 days prior to the conference start date but prior to the conference start date will receive credit towards a future CME4LIFE conference of their choice. For cancellations received on or after the conference start date, the registration fees paid will be credited toward a future CME4LIFE conference at a rate of 50%.