• Urgent Care CME -Critical Skills for Competence and Confidence
• Burnout in Medicine – How to Rekindle the Spark
• Plus, your choice of a $500-$2,000 gift card!

Video Series Content:

Urgent Care CME -Critical Skills for Competence and Confidence

This course is designed for PAs and NPs working in the ED. Our Urgent Care Symposium is designed for clinicians who provide fast-track, urgent, or acute primary care to their patients.  Focus on fundamental wound care, orthopedics, and infectious disease. Learn how to be clean, efficient, and NOT GET BURNED!

The program covers topics, such as:

• Introduction & Urgent Care Mindset
• Pulmonary
• Addiction
• Ophthalmologic Disorders
• ENT
• Chest Pain
• Acute Abdominal Pain & Pregnancy Complications
• Headaches
• Basic Microbiology and Sepsis
• Common Rashes & Antibiotics & Wound Care
• Orthopedic Complaints & Effective Communication & Medical Errors & Medical Malpractice

Burnout in Medicine – How to Rekindle the Spark 

Burnout in medicine is real.  From EMR to physicians utilizing APPs as assets and not providers, to insurance company regulations and demanding patients. This course focuses on how to re-kindle your spark in medicine and prevent/mitigate burnout. Burnout is a personal problem.  We will discuss the burnout rate and literature revolving around statistics, but this course is for those who are presently struggling or, want to take steps to mitigate that risk.  We will focus on the provider and their locus of control.

After completing this course, the participant will be able to know the four components of emotional intelligence and key point indicator for setting and achieving goals to improve performance at work.

Speakers:

• John Bielinski, PA-C
• Crystal Pompos, MSN, RN, MBA
• Erica Benedicto, PA-C, MPH, PYT

John’s Burnout objectives:

Burnout in Medicine Key Concepts

Define an understanding of burnout and the scope of the problem

1. Understand the Stockdale Paradox and how that relates to mitigating burnout
2. Understand the proactive mindset and utilized the power of questions in mitigating burnout
3. Review the top five regrets of dying patients

Ways to Mitigate Burnout – Enhancing Emotional Intelligence 

1. Understand the teeter-totter effect of burnout and how to move the fulcrum
2. Review the three components of happiness
3. Evaluate the Harvard Happiness Study relative to burnout
4. Create a vision for our lives and how a successful clinician keeps the balance
5. Understand the four disciplines of decreasing burnout
6. Review the five proven techniques to improve Press Ganey scores

Connect with Patients and Purpose – Influence & Effectiveness 

1. Understand the difference between conflict, compliance, and commitment
2. Review the six triggers of influence in medicine
3. Understand reverse concessions relative to engaging other clinicians
4. Appreciate the five triggers of likeability
5. Know the four components of authority

Protecting Self to Reduce Burnout – Medical Error Reduction

1. Understand and review the gravity of medical errors in the USA
2. Define heuristics and how they assist and harm us in thinking
3. Review the three categories of medical errors
4. Understand the main cognitive traps in medicine
5. Understand and apply medical errors reduction techniques

Protecting Self to Reduce Burnout – Medical Malpractice Defense 

1. Review the five steps in a medical malpractice claim
2. Understand the TLC score and how it will mitigate medical malpractice claims
3. Review the tone of voice study linking surgeons to lawsuits
4. Understand the visual dominance ratio in connecting with patients
5. Review the relevance of electronic medical records in its effect on burnout

Burnout in Medicine Change

1. Techniques on how to transform and change
2. Understand the key components of rapport
3. Understand how identity shapes our perspective on burnout
4. Review tools of pattern interrupt

Urgent Care Medical Errors

1. Apply the ASHP Guidelines on Preventing Medication Errors in Hospitals (2018).
2. Demonstrate root cause analysis and perform it on cases of medical errors.
3. Assess specific, evidence-based risks for medication errors and strategies to reduce their occurrence.

Urgent Care Effective Communications

1. Provide pearls of effective communication to improve patient compliance.
2. Appraise the variety of ways that people perceive communication and process information.
3. Assess your communication strengths and limitations.
4. Determine communication issues unique to older patients.
5. Develop practices and apply skills to maximize effective communication and listening based on current literature.

Urgent Care Medical Malpractice

1. Prepare for a malpractice defense and provide optimal documentation based on case presentations.
2. Identify methods to improve charting and the ability to defend one’s care.
3. Describe the various areas in medicine or practice behaviors that are predisposed to high risk for medical malpractice claims.
4. Recognize the situations or patient encounters that commonly result in behavior consistent with a high risk for causing an action.
5. Identify the various strategies and resources available to you when a perceived high risk.

Erica’s Objectives:

1. Define the body’s response to stress and the role it plays in the development of chronic symptoms and diseases.
2. Recognize the link between mindful medicine and chronic disease management.
3. Develop skills and experience in a variety of mindfulness/meditation methods to use in clinical practice.
4. Understand the importance of integrating a mindful medicine practice into own life to impact patients’ lives.

Crystal’s Burnout Objectives:

1. Define the 3 components of burnout
2. Gain an awareness of mental health statistics
3. Identify 5 steps to continuous progress and prevention of burnout
4. Describe how the 4 segments of energy impact the components of burnout
5. Identify gaps in your energy segments
6. Establish small habits that you can start immediately to support the segments of energy in your life

Contents:

Option 1: Physical Product: USB flash drive containing video of LIVE teaching and accompanying presentation in PDF format.

Option 2: Streaming Product: Receive videos directly to your account via streaming.

AAPA Credit Value:

Urgent Care CME- Critical Skills for Competence and Confidence.

Burnout in Medicine: How to Rekindle the Spark.

Return Policy

Gift Cards/Product Purchases – There are NO REFUNDS on any orders that include gift cards/special promotions. Once you receive your paid invoice, your order and credit card have been processed and NO REFUNDS will be issued. NO EXCEPTIONS.

Shipping:

Products will be shipped within 1-2 business days after payment is received for your purchase. All products are shipped via USPS® priority mail service. For specific details on your product’s shipment, please call our support team at (800) 263-6840 or email at [email protected]